VK
Venetia K
1 reviews | Active since Jan 2025
20 Jan 2025, 20:07
No response for over 12 months!!!
No response for over 12 months!!! I would give them zero!! I have requested documents and still no feedback. Called in a couple of times, no answer. Left messages as per their call back still, no response. Their consultants don't reply to the emails as well. This company doesn't care at all. Horrible service!! SARS is penalizing me because of NMGs delays. I just need my documents as requested.
Please employ more people that would actually handle your admin work and provide feedback. That automated email is just nonsense.
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NMG Benefits's replyOfficial
23 Jan 2025, 14:41 Hi Venetia
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply23 Jan 2025, 14:41
Official
Hi Venetia
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team