no help at call centre

Hi my name is shirley.was dismmised at ellerines holdings/beares in November 2014.Since I have been trying to contact nmg but no luck of getting answer at call centre they just put me through and no one is picking up on the other line.I send an email to Jason King 3 times but no respond either.All oi want to know is if I'm still going to get the funds as it is now the 6th month that I've been waiting.