No feedback/service

I have been patient with NMG but the level of poor service is enough to never recommend this company ever again, rather choose another option when selecting pension funds. I resigned from EHL in October 2014, I began my queries to NMG around January and was told I will receive my payout on 15 March 2015, I called then on that day and spoke to Jason from the call centre and he said his system states I will receive it by 20 March the latest and if not then I should call the next Monday. So I did and he said there's a 'slight' delay and it should go through within 5 working days. It is now 2 months later and every week I call him I get the same story, '3-5 days', I'm now fed up and will take this matter further to the Pension Fund Adjudicator or any higher authority that is willing to help me. I get nothing from NMG, what's worse I get no feedback either, I have to spend on calls only to be told '3-5 day' lies. I will take this matter further, I see all the complaints about NMG on this site and I think what NMG is doing to its clients is appalling.!! Even more so ever since I began my queries I can't access the online pdf where the details of my fund are, it always reads errors