NN
Nokuthula N

1 reviews | Active since Nov 2016

28 Nov 2016, 15:14

No feedback on withdrawal claim

<p>I submitted a withdrawal claim on 14/07/2016. Got no response ever since. I contacted NMG call centre on 8 November to query how far the case is. Only then they told me the tax directive has declined. I went to SARS and they confirmed only my address needs to be changed. I then forwarded the proof of address and SARS told me everything is in order. </p> <p> </p> <p><br />I informed MNG to re-apply for tax on 11, which they confirmed they will. To date I called more than 4 times and no one can tell me what's the hold up. </p> <p> </p> <p><br />NO ONE BOTHERS TO CALL AND ADVICE OF ANY OUTSTANDING OR PROGRESS. THE ADMINISTRATOR IS FOREVER NOT AVAILABLE - HER NAME IS YVONNE.</p> <p> </p> <p><br />IT NEARLY 6 MONTHS WITHOUT REPLY.</p>

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Replies (2)
NMG Benefits
NMG Benefits's reply29 Nov 2016, 15:17
Official

Good day Nokuthula

I sincerely apologize for the kind of service you have received.

Please allow me time to investigate the matter further. I will have feedback for you by the end of business tomorrow. 30/11/2016

Kind regards

Palesa Buthelezi

NMG Benefits
NMG Benefits's reply02 Dec 2016, 09:17
Official

Good day Nokuthula

I sincerely apologize fo r the delayed response.

Please note that we have re-app**** for the Tax Directive, Please expect a call from Yvonne as she will be making you aware of the progress of your claim.

Kind regards

Palesa Buthelezi