No Feedback ,No communication..poor client service

Its being two years plus ever since my Dad passed away ,till today we still waiting for the payout <br> i understand the is procedures and what not , what i don't get is the service i get from NMG, the only time i will get any info is when i have to call myself or email the person who is in charge , even when i call i don't get a concrete information as how to go about is more like the person assisting me doest know what she is doing <br> <br> the last email i send her i ask her to give me email add of people who can assist just so i get information , she decided to ignore the email <br> <br> i am personally very disappointed<br> <br> this whole thing is irritating