No communication on claims/8 -16week claim process because NMG DOES NOT COMMUNICATION WITH CONSUMERS!!!!

After countless follow ups on my withdrawal claim, which has been submitted in October already. Only to find out this morning they are waiting on feedback from me with regards to my savings pot. I am so frustrated with this company they have not communicated with me once since my claim was submitted. The administrator Chenaaz Flood dealing with my claim has not responded to any of my emails once, but they are waiting on feedback from me my they are not communicating with me!!! It's been 8 weeks already since my claim is in process. The lady I spoke to this morning said my claim will only be paid next year because of the delay on feedback but they are the once not giving feedback or communicating anything to a person. You have to call ion everyday but yet you don't get the correct information This is the worst retirement fund to deal with!!!!