MP
McNeal P
1 reviews | Active since Oct 2024
22 Oct 2024, 08:01
No Communication No Payout
Despite numerous emails, submitting requests via the website, and phoning the contact centre, I have received no reply or feedback on my claim. The contact centre is always too busy and then the phone drops. Very unprofessional, disrespectful and negligent.
Helpful (0)
Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
22 Oct 2024, 08:25 Hi McNeal
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply22 Oct 2024, 08:25
Official
Hi McNeal
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
MP
McNeal P's updateReviewer Update
24 Oct 2024, 07:24A full two working days have passed, and no reply from NMG Benefits, other than this computer generated reply they send. I do not understand this blatant disrespect and unprofessionalism.
MP
McNeal P's update24 Oct 2024, 07:24
Reviewer Update
A full two working days have passed, and no reply from NMG Benefits, other than this computer generated reply they send. I do not understand this blatant disrespect and unprofessionalism.