NO COMMUNICATIO!!!!!!!!!!!!!!!!!!!!

Been Following up on claim for the past month, No reply on emails , Calls aren't answered. Been sending emails Daily and was advised that they have 24-48 hour reply policy, Its been way more than 48 hours and still no reply. When I finally got hold of someone , She said she is going to check with the Admin office , She sent and email and that was the last of the communication. How are the people that is suppose to put us at ease giving us so much Hassle??? It is frustrating and Pure Lack of Respect . I , My self work in a customer service environment And Customer communication is the Most important thing yet NMG Lacks The one thing they meant to have ???