1 reviews | Active since May 2013
NMG, YOUR SERVICE IS PATHETIC,
If we could give a -1 rating we would. Sakina Ebrahim a senior fund administrator at NMG has been delaying my husband, Roberts pension payout. She either doesn't respond to emails, or does not call my husband back or she simply does not provide feedback or update. He has been waiting since Wednesday for the Tax directive to be completed, signed, dated and stamped so that he can manually have SARS captured it. but he is still waiting. NO response or anything from her today. My husband emailed her manager Bonolo Tong at 10 this morning and still NO RESPONSE.
This is RIDICULOUS, NMG states their disinvestments process takes 5 working days, my husband has been waiting since the 20 March for this process to be complete.
NMG, YOUR SERVICE IS PATHETIC,
We apologise for the service levels that you have experienced from NMG Benefits.
We have escalated your query so that one of our highly trained contact center agents can attend to your query. We will ensure that we attend to your query with urgency and care.
We apologise for the service levels that you have experienced from NMG Benefits.
We have escalated your query so that one of our highly trained contact center agents can attend to your query. We will ensure that we attend to your query with urgency and care.