PV
Pphilippe V

1 reviews | Active since Oct 2023

06 Oct 2023, 10:09

NMG UMBRELLA

The company i worked for left Alexander Forbes without consulting their workers .That would be Astral (County fair ) They went over to NMG umbrella. I was put on pension at the age of 65. Which is fair. It is exactly twelve weeks now that i am fighting to receive my pension. I have lost my home, my car, and have to be helped by other people to survive. After fighting for weeks, and phoning them. I still did not receive any pension. My pension is my life line. I contacted my company, but they said that it is out of their hands. My broker that is trying to help me. Told me that he has been battling for weeks now with them, but does not get any positive response from them. I warned my company ( County fair ) that they must warn Astral about NMG umbrella. I am sure that i am not the only person having problems with them, and in future i will not be the only one. NMG umbrella are the worst i ever had problems with. Be warned that this company is not to be trusted, because they are *********** on delivering what they promise.

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Replies (1)
NMG Benefits
NMG Benefits's reply09 Oct 2023, 15:34
Official
 Good day Pphilippe, 
We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department , please may I also request that you forward your details and query to *** and you will be responded to within 2 hours. 

Finding a better way for you. 

The NMG Benefits Customer Care Team.