MD
Mangele D
1 reviews | Active since May 2014
20 Sept 2024, 09:43
NMG Two pots withdrawal
APPALLING SERVICE. I am so disgusted with the service received from NMG. I submitted my two pot withdrawal request on the 1st September 2024. I last received an sms from NMG on 11th September 2024 confirming they received my withdrawal request however i haven't received any update since then. This is utterly unacceptable as this is my money that i qualify for and are entitled to receive. We are unable to track the progress of our submission/ claim on the NMG portal as it is always under "maintenance ". They should at least provide us with an update as to what is really going on because i'm starting to feel very uneasy
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NMG Benefits's replyOfficial
10 Oct 2024, 15:28 Hi Mangele
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply10 Oct 2024, 15:28
Official
Hi Mangele
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.