ZB
Zubair B
1 reviews | Active since Oct 2020
16 Aug 2022, 09:23
NMG taking forever to pay out claim
My claim was submitted to NMG on the 16th of May and to date I still haven't received my settlment-nearly 3 months later. Every time I make contact with Emma I receive a vague response. Always telling me what went wrong but never what is being done to resolve the issue. I received an sms to say that a tax directive was received but Emma Rafferty doesnt care to respond. I emailed her colleagues who forwarded the email to her but she still havent responded. All I want to know how far my claim is but no one cares to give me a direct answe. I have been waiting far longer than the 6 to 8 weeks that I was told that the claim would take to pay out.
Can you please provide me with feedback at least????
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Replies (2)
NMG Benefits's replyOfficial
16 Aug 2022, 12:13Hi Zubair
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply16 Aug 2022, 12:13
Official
Hi Zubair
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
ZB
Zubair B's updateReviewer Update
16 Aug 2022, 14:59Thank you for your response. I just received an sms that says you have received the claim and I will be notified when the process starts. This is the same email i received on the 16th of May 2021. It is exactly three months ago. Is the process starting over??
A few weeks ago I received an sms that said you received a tax directive and the claim will be paid soo.
Can you please advise what exactly is happening as no one is giving me a clear answer.
A few weeks ago I received an sms that said you received a tax directive and the claim will be paid soo.
Can you please advise what exactly is happening as no one is giving me a clear answer.
ZB
Zubair B's update16 Aug 2022, 14:59
Reviewer Update
Thank you for your response. I just received an sms that says you have received the claim and I will be notified when the process starts. This is the same email i received on the 16th of May 2021. It is exactly three months ago. Is the process starting over??
A few weeks ago I received an sms that said you received a tax directive and the claim will be paid soo.
Can you please advise what exactly is happening as no one is giving me a clear answer.
A few weeks ago I received an sms that said you received a tax directive and the claim will be paid soo.
Can you please advise what exactly is happening as no one is giving me a clear answer.