NMG stands for 'Not Much Going' for them...

<p>Dear Human Resources Managers,</p> <p>Before moving your firm's pension fund over to NMG, please spare a thought for your employees. I have never encountered such dismal service from a pension fund administrator.</p> <p>I requested a withdrawal on the 15th March 2016. I was advised that it would take up to 3 months to pay out (at the worst). Having heard nothing for two and a half months, I contacted my Human Resources administrator on the 30th May 2016. She sent NMG an e-mail to confim that everything was on track with the withdrawal claim. We have yet to receive a response.</p> <p>I contacted the NMG call centre directly. Their call centre staff are polite not empowered to assist clients with actual information. Every query seems to get referred to some faceless department you are not allowed to speak to directly. I requested a statement two weeks ago. I am still waiting.</p> <p>After 3 follow up phone calls, they made a part payment on the 10th June 2016. I phoned their call centre on the 13th June 2016 to try and establish when the balance would be paid. The call centre agent admitted that someone had made a mistake because she could 'see on the system' that another payment was due to me but she could not divulge the amount over the phone or even hazard a guess as to when it would be paid. I once again requested a statement. I am still waiting.</p> <p> </p> <p>This might be a huge company but is is evident that all of their administrative resources are deployed to take money from their clients as there do not seem to be any resources left over to deal with withdrawals. I am beyond frustrated. How does a firm who cannot answer an e-mail or send a client a simple statement despite two requests and two e-mails, stay in business?</p> <p> </p> <p> </p>