NMG Shortcomings have Cost Me

Changed employers and had to transfer pension from NMG to an RA. Money was paid out, but documents and statements of this investment have never been shared. It's been almost a year and SARS has now penalised me 3 times during this period, causing me a penalty fee that's been deducted from because of NMG shortcoming. I've been sending emails for assistance and no responses, guidance or feedback.