NMG's I don't care attitude

I got retrenched from the company I use to work for on the 31st of December 2014 and filled for the fund at NMG to be transferred to my retirement annuity. My broker who was suppose to accept the Pension Fund and allocate to my retirement resigned while this was on process (26th February 2015). As a result, I requested a withdrawal direct to my bank account so I can do the transfare to the annuity myself.<br> <br> Long story short, I spoke to Sophie and Thapelo Mongoele on the 16th of March 2015. I was told that they are awaiting a tax directive from SARS. I've tried to contact them for feedback and they are not returning my calls and any of emails. I also escalated to Trucia Dass and Lynette Schoeman, but no luck. Its been almost four months since I filled for withdrawal and still nothing. My employer informed that these take 6-8 weeks.