1 reviews | Active since Aug 2012
NMG Run Around Disappointment 😞
Hi
My husband resigned in June. His completed paperwork with a bank clearance and bank letter was received by NMG on 28 June as referenced by their sms system.
On 2 August we received a text saying the payment will show withing 48 hours. The payment is still not in.
Initially the agent blamed our bank. Our bank is willing to write a letter stating they did not reject the payment as stated by an NMG employee.
The next agent said they would call me in 2 hours. The call never came and on we moved to agent 3, 4 and 5. No promised call, email or follow up.
Yesterday we spoke to an agent who admitted that everything was completed by 2 Aug BUT 1 SIGNATORY DIDN'T SIGN AND SHE WAS THERE FOR A MEENTING! He PROMISED to call back within 2 hours. We are still waiting.
May I kindly request some help please? We really, really, really need it as explained to the agents.
Thank you
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.