HM
Hope M
1 reviews | Active since Jul 2022
28 Jul 2022, 14:53
NMG Retirement Claim: Poor Service
I am extremely disappointed with the level of service I have received from NMG Benefits.. I submitted my retirement claim on the 10th of March 2022 and I have proceeded to call their call center every two weeks and to-date I am being told my claim is still awaiting SARS. Its been over 4 months enquiring and I still have not received my money. Worst of all the Administrator(Sibongile Mkhonto) assigned to my claim doesn't even respond to my multiple email enquires. I am taking this complaint to the ombudsman.
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NMG Benefits's replyOfficial
28 Jul 2022, 16:41Hi Hope
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply28 Jul 2022, 16:41
Official
Hi Hope
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.