NMG not paying out!!!

My claim was submitted 21/07 and I was told by Rirhandzu that the payout will be completed withing 4-6 weeks, which puts it around 01/09. I was fine with this, and waited. On 02/09 I still have not received the money, I once again phoned Rirhandzu and was promised that it would be paid that week still. Come the 08/09, and STILL nothing. This time I phoned NMG, and was told Rirhandzu was not in and I will be put through to Thabiso. Thabiso then informed me it takes up to 8 weeks for the payout to be completed and guaranteed payment by latest 11/09, and if I have not received the payment that I should contact him directly. Today is the 14/09 and NOTHING, so I repeatedly tried phoning and was cut off 4 times. I eventually get through to an agent and asked to speak to Thabiso, who in turn flat out told me (via the agent) that he does not handle my claim and that he knows nothing about it. The agent could not give me an update as she \doesn't handle the account".<br> <br> I am now tired of being avoided"