NMG Not acting responsibly as per FAIS

<p>I was transferred under section 197 to another company from a large FMCG company in Feb 2016. NMG did not process my transfer to the new company as required by the section regulation. I have since left the company and asked NMG to rather process my withdrawal due to their incompetence of not transferring my funds. This was requested in July and we are still waiting for this to happen. Allan Gray and my self has requested progress and we get a vague response from Charles that it will be processed in due course. I asked him to call me and to date he has not bothered to call me. It is even more concerning that I have been ****** of any interest that should be allocated to me from March when I was transferred. I really need my matter to be escalated to the Ombudman due to NMG's repeated inefficiencies to me and all the other complaints I have read about them.</p>