NMG - (NO SERVICE)

I resigned from my previous job and my last day at work was on the 31st March 2020. I had sent all papers in for my provident fund withdrawal but 4 months later, I am still not paid. I started following up on this issue at the beginning of June when I realised that this process was taking too long. All I can say is that the service I got from the 2 ladies Puseletso(Call Center) and Emma(Administrator) was not very helpful. Their email responses were often days or weeks apart and when I ask for their managers contact details then they do not respond at all. I have all the emails to support this. On the 10th of June Emma told me that my claim was at the disinvestment stage and would take +- 3 weeks to finalise. It has been about 8 weeks since the 8th of June and ZERO communication from NMG Benefits. How does they run their business??? Who are their clients and who are they keeping happy??? Obviously not the people who are trying to get their money from them.

I would like somebody senior at NMG to explain to me what is going on. I do not have the energy to call or email any of the 2 people I have mentioned above because they have clearly indicated that they are not willing to help.