NMG - No Mames Guey

I resigned in October - provided all the needed documents to ensure that NMG could process the transfer of my pension and payout my provident fund. I followed up with NMG on several occasions who to this day have sent me one email to confirm that NMG do have email. I have discussed my query with a consultant (Chipo) in January, February and last in March when I sent an email hoping to get a response - to date no response. Be warned that it take at least 4 hrs to get through to a NMG consultant in Johannesburg so I called the Cape Town Offices and was pleasantly surprised when the phone was answered and then back to square 1 - I was transferred to the Johannesburg offices where I held on for another 45 mins before my call was dropped. I have tried this morning again since 8:30 am and still have not managed to speak to a consultant. The reason that I have put this on this platform is that no one seems to have any phone numbers for any one at NMG so the only number I have is to an IVR.This would have been fine if someone answered the phone once you have made a selection. I am hoping that someone can assist by providing a contact person who is contactable.