NMG must fall. The worst investment company ever

So NMG confirmed they are processing my claim on the 4th of October then I followed up but no response then I took it here then they called to say they will process my claim so it's been over 6 weeks and I find out nothing was done. It's only being processed now meaning it'll be more than 12 weeks if the process only starts now. When you call there's no answer. You send a thousand emails there's no response. My claim should be complete by now but hey its only starting. This company must not have business. They are useless. I never experienced this with Alexander Forbes. They are the best. I have taken this up with my previous employer. They need to relook the contract with NMG