LD
Lunga D
1 reviews | Active since Oct 2021
08 Jun 2026, 08:53
NMG LIES LIES LIES!!!
So I wrote a review on the terrible service I recieved from Ntokozo. I was then contacted by Kwanele who promised to fast track and advised me on which route to follow. Unbeknown to me was that NMG Benefits employs exactly the same *********** people. Now I am begging Shanaaz and Kwanele to complete my claim. What a terrible experience this has been. I wish my company was still using Alex Forbes as they are serious and competent instead of lies lies lies!!!
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
09 Jun 2026, 10:49Good day Lunga
We apologise for your experience with us, and this is definitely not the level of service we would like our members to experience.
We confirm that the claim forms were received on 29/04/2026. Our standard turnaround time for processing and paying out a claim is approximately 6 to 8 weeks from the date we receive both the completed claim form and the final month's contribution.
We apologise for your experience with us, and this is definitely not the level of service we would like our members to experience.
We confirm that the claim forms were received on 29/04/2026. Our standard turnaround time for processing and paying out a claim is approximately 6 to 8 weeks from the date we receive both the completed claim form and the final month's contribution.
To finalise the claim, the following steps are undertaken:
- Calculation and verification of the benefit values.
- Disinvestment of the funds from the market and transfer into the Fund’s bank account.
- Electronic tax application submitted to SARS, followed by a wait for a positive tax directive.
- Final verification of the benefit by our managers, after which the payment is released.
I note that your claim is still within SLA. I have escalated your complaint to the relevant department for further assistance. They will revert to you shortly.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply09 Jun 2026, 10:49
Official
Good day Lunga
We apologise for your experience with us, and this is definitely not the level of service we would like our members to experience.
We confirm that the claim forms were received on 29/04/2026. Our standard turnaround time for processing and paying out a claim is approximately 6 to 8 weeks from the date we receive both the completed claim form and the final month's contribution.
We apologise for your experience with us, and this is definitely not the level of service we would like our members to experience.
We confirm that the claim forms were received on 29/04/2026. Our standard turnaround time for processing and paying out a claim is approximately 6 to 8 weeks from the date we receive both the completed claim form and the final month's contribution.
To finalise the claim, the following steps are undertaken:
- Calculation and verification of the benefit values.
- Disinvestment of the funds from the market and transfer into the Fund’s bank account.
- Electronic tax application submitted to SARS, followed by a wait for a positive tax directive.
- Final verification of the benefit by our managers, after which the payment is released.
I note that your claim is still within SLA. I have escalated your complaint to the relevant department for further assistance. They will revert to you shortly.
Finding a better way for you,
NMG Benefits Member Support team
LD
Lunga D's updateReviewer Update
09 Jun 2026, 11:13Good day
Thank you for always changing the goal posts. Please learn from the negative ratings on Hellopeter.com regarding your company 🙏 Everyone in the organization that i have interacted with always has another version. Proudly NMG Benefits for you
Thank you for always changing the goal posts. Please learn from the negative ratings on Hellopeter.com regarding your company 🙏 Everyone in the organization that i have interacted with always has another version. Proudly NMG Benefits for you
LD
Lunga D's update09 Jun 2026, 11:13
Reviewer Update
Good day
Thank you for always changing the goal posts. Please learn from the negative ratings on Hellopeter.com regarding your company 🙏 Everyone in the organization that i have interacted with always has another version. Proudly NMG Benefits for you
Thank you for always changing the goal posts. Please learn from the negative ratings on Hellopeter.com regarding your company 🙏 Everyone in the organization that i have interacted with always has another version. Proudly NMG Benefits for you
NMG Benefits's replyOfficial
10 Jun 2026, 12:57Good day Lunga
Your claim is still in progress and within SLA. Please follow up with customer service after 10 business days from today to check on the progress.
Finding a better way for you,
NMG Benefits Member Support team
Your claim is still in progress and within SLA. Please follow up with customer service after 10 business days from today to check on the progress.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply10 Jun 2026, 12:57
Official
Good day Lunga
Your claim is still in progress and within SLA. Please follow up with customer service after 10 business days from today to check on the progress.
Finding a better way for you,
NMG Benefits Member Support team
Your claim is still in progress and within SLA. Please follow up with customer service after 10 business days from today to check on the progress.
Finding a better way for you,
NMG Benefits Member Support team