Nmg- just get back to me.

Dear NMG

I must be upfront and state that your level of service is probably not the worst but it could be better. Here's my issue, your organisation does not respond to emails and queries within your stipulated timeframes, actually you haven't responded at all to me. I have taken the initiative to call a few times to ensure that everything is in order in terms of paperwork and received confirmation of same.

My last interaction with your call centre was on 09 April 2018. The consultant tried to connect me to fund administrator dealing with Discovery but could not get hold of him/ her. It was confirmed that the sars and banking details verification process has been completed and that payment is pending manager approval. I gave my details so that the fund administrator could communicate with me to confirm payment details. I did not receive any feedback. I emailed Lerato gumede directly asking politely for feedback, no acknowledgement and no feedback. I sent an email through your website, no feedback yet. I cannot call every time because I don't have money to purchase airtime.

It's obvious that I need my money, and as a result I have no option but to seek help on this public forum. ID Number: ********** 129089