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Peru M
1 reviews | Active since Jun 2010
11 Sept 2024, 14:10
NMG is useless. Please avoid if possible
I have been trying for literally 10 days to reach NMG to initiate a two pot withdrawal. I have reached out on the Whatsapp line 15 times but it just sends an automated response that it is not working due to high demand. I have called the call center 10 times and have spent close to 5 hours holding on for a consultant without success. I have reached out on the website contact center numerous times and logged 3 complaints without any luck. Avoid this business at all cost if you are considering them to handle any aspect of your finances. Unfortunately NMG is forced upon me by my employer however I will be consulting with company HR if I have any possibility to move. Useless.
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NMG Benefits's replyOfficial
08 Oct 2024, 09:45 Hi Peru
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply08 Oct 2024, 09:45
Official
Hi Peru
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.