NMG is the worst ever

My claim experience has been the worst customer experience I have ever experienced. Let me tell you they are least caring, most nonchalant, service provider. Phones go unanswered. When a call does get answered someone promises to call back with feedback and they don't. Emails are ignored. You have to send several follow up emails and still nobody bothers to respond. I've been following up since April. I filled my claim forms in March. It 11 June and would you believe I have no clue what is going on, how far the process is, nothing, because zero feedback. When I finished at my employer, they advised it would take up to 7 weeks to receive the payout due to the lockdown, it is way over the time frame and still nothing. Terrible service. I am absolutely furious. Never again will my funds make it to NMG again. With my next employer I will simply ask which fund is NOT NMG, before I take a benefit. Aweful.