MI
Mpho I

1 reviews | Active since Feb 2025

11 Feb 2025, 15:15

NMG is the worst!

If it was possible to give them zero I would. They don’t even deserve the 1 star. My claim was submitted in October last year and I am still waiting for the payment. Mpho Tsotetsi (who I have learned has left the company) was assisting me and had promised that the money would be in my account before the end of last week. Now I am dealing with Shenaaz Bhooda who never answers the phone or reply to emails - I doubt she even bothers to read them. This is beyond frustrating! I would understand if I was applying for a loan, I have never in my life had to beg so much for my own money. NMG IS THE WORST!

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Replies (1)
NMG Benefits
NMG Benefits's reply12 Feb 2025, 11:21
Official
Hi Mpho

We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. 

We have sent through your complaint to the relevant department. 

Finding a better way for you. 

The NMG Benefits Customer Care Team