SM
Sthoko M
1 reviews | Active since Sept 2020
23 Oct 2022, 21:28
NMG is a ****
I have had the worst experience with NMG and this is probably the worst place to even invest in. I withdrew my provident fund June 2022 and till today I had had no contact from them. You call and no answers, including emails. At this point I’m not sure if we are ****med or what.
I’m so disappointed 😒
Helpful (0)
Replies (8)0
Replies (8)
NMG Benefits's replyOfficial
24 Oct 2022, 09:33 Hi Sthoko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply24 Oct 2022, 09:33
Official
Hi Sthoko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
SM
Sthoko M's updateReviewer Update
25 Oct 2022, 10:00To date, still no response nor anyone called me. I need to know why has no one ever made contact with me regarding the withdrawal? are we being ****med because literally every review stipulates this!!?
SM
Sthoko M's update25 Oct 2022, 10:00
Reviewer Update
To date, still no response nor anyone called me. I need to know why has no one ever made contact with me regarding the withdrawal? are we being ****med because literally every review stipulates this!!?
NMG Benefits's replyOfficial
25 Oct 2022, 13:16Hi Sthoko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply25 Oct 2022, 13:16
Official
Hi Sthoko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
SM
Sthoko M's updateReviewer Update
27 Oct 2022, 11:05I'm still waiting for the call..
SM
Sthoko M's update27 Oct 2022, 11:05
Reviewer Update
I'm still waiting for the call..
SM
Sthoko M's updateReviewer Update
27 Oct 2022, 15:55Hi NMG,
Please can you keep to the promise and I get assistance?
I need to understand why is my money withheld and yet I'm getting no feedback. Phones ring and no one answers.
Please can you keep to the promise and I get assistance?
I need to understand why is my money withheld and yet I'm getting no feedback. Phones ring and no one answers.
SM
Sthoko M's update27 Oct 2022, 15:55
Reviewer Update
Hi NMG,
Please can you keep to the promise and I get assistance?
I need to understand why is my money withheld and yet I'm getting no feedback. Phones ring and no one answers.
Please can you keep to the promise and I get assistance?
I need to understand why is my money withheld and yet I'm getting no feedback. Phones ring and no one answers.
SM
Sthoko M's updateReviewer Update
28 Oct 2022, 11:13Hi NMG, Please advise if I'm ever going to receive a response or call from you?
This level of disrespect towards your customers is honestly unacceptable. Please respect us and be considerate there's no way this is not purposeful behavior.
This level of disrespect towards your customers is honestly unacceptable. Please respect us and be considerate there's no way this is not purposeful behavior.
SM
Sthoko M's update28 Oct 2022, 11:13
Reviewer Update
Hi NMG, Please advise if I'm ever going to receive a response or call from you?
This level of disrespect towards your customers is honestly unacceptable. Please respect us and be considerate there's no way this is not purposeful behavior.
This level of disrespect towards your customers is honestly unacceptable. Please respect us and be considerate there's no way this is not purposeful behavior.
SM
Sthoko M's updateReviewer Update
28 Oct 2022, 11:15How is it that I withdrew June 2022 and to date no one and I mean no one has ever made contact with, you call their provided line and no one answers.
SM
Sthoko M's update28 Oct 2022, 11:15
Reviewer Update
How is it that I withdrew June 2022 and to date no one and I mean no one has ever made contact with, you call their provided line and no one answers.
NMG Benefits's replyOfficial
28 Oct 2022, 11:19Hi Sthoko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply28 Oct 2022, 11:19
Official
Hi Sthoko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.