YM
Yudeshini M
1 reviews | Active since Jun 2021
08 May 2023, 12:10
NMG GIVING EXCUSE AFTER EXCUSE
After numerous calls and speaking to many different consultants from NMG Benefits since 1st Feb , they have still not paid the claim . All documents submitted , Sars has sent tax directive through and now they have advised that they have not made payment as they are busy investigating claims after i was told last week that my funds would be paid by the end of last week . Every single time i called them they had an excuse . CAN SOMEONE PLEASE SORT THIS OUT NOW !
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NMG Benefits's replyOfficial
12 May 2023, 16:08 H Yudeshini,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply12 May 2023, 16:08
Official
H Yudeshini,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.