NMG feedback

My pension/provident withdrawal was logged with NMG on 3 Feb by my company. I have been following up since then consistently only to find I get a different story each time from the call centre than I get from emailing. The response turn around are also very very slow. The excuses abound when I call. Apparently my claim is in the payout stage, how this can take 7 working days I'm not sure. Please please can you follow up the payout, my family is in desperate need of this money.