VA
Verhana A
1 reviews | Active since Aug 2019
15 Aug 2020, 23:59
Nmg fails to deliver!
I wrote a complaint a few weeks ago regarding nmg's lack of professionalism and service. To date, no resolution has been received. I was told previously that the turn around time is 6 to 8 weeks for a withdrawal on the fund. They have turned deaf ears to my plea to process my claim urgently. They have taken their own sweet time and it is now 7 weeks and STILL NO PAYMENT!!! TO ALL THE EMPLOYERS OUT THERE CONSIDERING NMG FOR EMPLOYEE BENEFITS PLEASE DO NOT SIGN UP WITH THEM!!! it seems like they are waiting for the last day of the eighth week to pay out!!! Absolutely pathetic service provider!
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NMG Benefits's replyOfficial
17 Aug 2020, 11:28Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply17 Aug 2020, 11:28
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team