NMG doesn't apply TCF code

THE WORST COMPANY EVER.

My claim was submitted on the 9th of September. I tried several times to call them in September. Their lines were off. After some days NMG left voice messages stating that they are relocating. I finally got hold of them in October 2020.

From Switchboard - A rude lady who doesn't listen but ever ready to respond. Her name is Suzan. I spoke to her on different occasions and she is always ready to defend herself. That is completely unprofessional and infuriating. All I wanted to know was how far they are with my claim. She didn't listen instead she kept me on hold only to come back and ask what my query was. The proof is in your recorded calls if ever your calls are indeed recorded.

On the 6th of November 2020 at 14:14 - I spoke to Chamano who promised to check the status on my claim and get back to me. She never called me back. Whatever happened to treating customers fairly. Yawn!

Then I sent an email to Erica Ansley who responded with a timeframe. That I didn't mind. On D-day, I sent her an email asking how far she was, guess what, there was no answer. Clearly TCF doesn't apply at NMG.

I called the office and spoke to rude Suzan again. As usual, she took forever to answer my question. After much back and forth, she told me that Ncamisile is working on my case. I've never spoken to Ncamisile. I honestly am not interested in talking to anyone anymore.

NMG if your calls are recorded, please listen to my telephone discussions with Suzan and then take her for telephone etiquette training. I called on the 9th of November 2020 at 14:45, 14:52 and 15:02

Please listen to the recordings of these telephone calls as well: 8 October 2020 @ 9:47 & 10:24 12 October 2020 @ 10:27

I'm probably wasting my time by writing this review. If someone cares to attend to my query, well they'll be doing their job.

I just want to be paid what is due to me. Even if it's one rand, it is still mine.

NMG your service is horrible.