ZM
Zanele M
1 reviews | Active since Oct 2014
25 Oct 2022, 18:59
NMG does not answer client calls or complaints
I have been trying to call NMG for the past 3 working days to no avail. The line puts you on hold forever and their complaints manager and mailbox is not monitored at all. The lady at the helpdesk even said she will ask someone to call and I am still waiting!
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
27 Oct 2022, 08:10 Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply27 Oct 2022, 08:10
Official
Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
ZM
Zanele M's updateReviewer Update
31 Oct 2022, 11:49I still have not been contacted and you still don't answer calls!
ZM
Zanele M's update31 Oct 2022, 11:49
Reviewer Update
I still have not been contacted and you still don't answer calls!
NMG Benefits's replyOfficial
31 Oct 2022, 11:57Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply31 Oct 2022, 11:57
Official
Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.