NMG claim delayed!!

NMG received my withdrawal claim 23/11/2018 , I'm appalled at their service and I wish they had a rating system in place that directly impacts their salaries and maybe then they will get their act together. I received an email from Ncamisile Thwala on Friday the 25/01/2018 advising that they infact had deposited the claim into a wrong account and thus it was returned their account, I have sent a copy of my bank statement as per her request and she confirmed the funds will be released on Monday 28/01/2018 and confirmed the funds should reflect Tuesday the next day. I appreciate the time and effort she has invested in the matter although her responses are very vague and thats the shocking part. I don't understand why such a company wouldn't even have turn around times with their responses leaving you in the dark to make up your own conclusions where transparency is paramount.