MS
Makwenkwe S
1 reviews | Active since Apr 2020
03 Mar 2023, 18:14
NMG Benefits:Provident fund claim not paid out since last year
In december resigned from my previous employer who was using NMG benefits for provident fund services. I have since waited for my Provident fund payout. I have been folowing and following to no luck. NMG benefits do not reply to email,they do not take calls and NMG offices in Bellville Cape Town are clueless about everything. They always say call HO. NMG benefits doesn't respond even to emails sent by my previous employer HR. My forms were submitted in december 2022, and today NMG hasn't said anything. I tried to even ask for simple progress or status of my claim,but their employees never care to respond.NMG benefits really is making me struggle to get my provident fund paid out.
Helpful (0)
Replies (10)0
Replies (10)
NMG Benefits's replyOfficial
06 Mar 2023, 11:21Hi Makwenkwe,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply06 Mar 2023, 11:21
Official
Hi Makwenkwe,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
MS
Makwenkwe S's updateReviewer Update
07 Mar 2023, 15:17Hello NMG,
But this is a general response that you give to everyone. May you kindly give me a reliable active number I can contact.
But this is a general response that you give to everyone. May you kindly give me a reliable active number I can contact.
MS
Makwenkwe S's update07 Mar 2023, 15:17
Reviewer Update
Hello NMG,
But this is a general response that you give to everyone. May you kindly give me a reliable active number I can contact.
But this is a general response that you give to everyone. May you kindly give me a reliable active number I can contact.
NMG Benefits's replyOfficial
07 Mar 2023, 15:21Hi Makwenkwe,
We do not have a number that you can call. I have however escalated your query.
Alternatively, please send your details and query to *** as well as *** so that one of our trained professionals can attend to your query.
The NMG Benefits Customer Care Team.
We do not have a number that you can call. I have however escalated your query.
Alternatively, please send your details and query to *** as well as *** so that one of our trained professionals can attend to your query.
The NMG Benefits Customer Care Team.
NMG Benefits's reply07 Mar 2023, 15:21
Official
Hi Makwenkwe,
We do not have a number that you can call. I have however escalated your query.
Alternatively, please send your details and query to *** as well as *** so that one of our trained professionals can attend to your query.
The NMG Benefits Customer Care Team.
We do not have a number that you can call. I have however escalated your query.
Alternatively, please send your details and query to *** as well as *** so that one of our trained professionals can attend to your query.
The NMG Benefits Customer Care Team.
MS
Makwenkwe S's updateReviewer Update
07 Mar 2023, 15:57Hello,
I should send my enquiry to who?
I should send my enquiry to who?
MS
Makwenkwe S's update07 Mar 2023, 15:57
Reviewer Update
Hello,
I should send my enquiry to who?
I should send my enquiry to who?
NMG Benefits's replyOfficial
07 Mar 2023, 16:00Hi Makwenkwe,
Please email your details and your query to *** (the provident fund department) as well as *** (our escalations department).
The NMG Benefits Customer Care Team.
Please email your details and your query to *** (the provident fund department) as well as *** (our escalations department).
The NMG Benefits Customer Care Team.
NMG Benefits's reply07 Mar 2023, 16:00
Official
Hi Makwenkwe,
Please email your details and your query to *** (the provident fund department) as well as *** (our escalations department).
The NMG Benefits Customer Care Team.
Please email your details and your query to *** (the provident fund department) as well as *** (our escalations department).
The NMG Benefits Customer Care Team.
MS
Makwenkwe S's updateReviewer Update
08 Mar 2023, 09:27Yoh
MS
Makwenkwe S's update08 Mar 2023, 09:27
Reviewer Update
Yoh
MS
Makwenkwe S's updateReviewer Update
08 Mar 2023, 09:29forward me details of the provident department and escalations department to my email address below:
***
***
MS
Makwenkwe S's update08 Mar 2023, 09:29
Reviewer Update
forward me details of the provident department and escalations department to my email address below:
***
***
NMG Benefits's replyOfficial
10 Mar 2023, 09:43Hi Makwenkwe,
Your details have been submitted through to the relevant department. However, should you wish to get into contact with us, please send an email to *** .
The NMG Benefits Customer Care Team
Your details have been submitted through to the relevant department. However, should you wish to get into contact with us, please send an email to *** .
The NMG Benefits Customer Care Team
NMG Benefits's reply10 Mar 2023, 09:43
Official
Hi Makwenkwe,
Your details have been submitted through to the relevant department. However, should you wish to get into contact with us, please send an email to *** .
The NMG Benefits Customer Care Team
Your details have been submitted through to the relevant department. However, should you wish to get into contact with us, please send an email to *** .
The NMG Benefits Customer Care Team
MS
Makwenkwe S's updateReviewer Update
10 Mar 2023, 13:39HI below is how your response show on my side...so I need that email address.image.png 22.94 KB
MS
Makwenkwe S's update10 Mar 2023, 13:39
Reviewer Update
HI below is how your response show on my side...so I need that email address.image.png 22.94 KB
NMG Benefits's replyOfficial
14 Mar 2023, 10:12 Hi Makwenkwe,
The email address is ***.
The NMG Benefits Customer Care Team
The email address is ***.
The NMG Benefits Customer Care Team
NMG Benefits's reply14 Mar 2023, 10:12
Official
Hi Makwenkwe,
The email address is ***.
The NMG Benefits Customer Care Team
The email address is ***.
The NMG Benefits Customer Care Team