CM
Christine M
1 reviews | Active since Sept 2023
29 Sept 2023, 11:37
NMG BENEFITS worst service ever!!!
NMG BENEFITS this company is the worst!! Lebo and Simphiwe lies! I have been patient for the longest time. I have to keep following up. I don't get feedback, I am the one that has to follow up on my claim. The manager Gift never answer his phone. Lebo system is always offline or either not at the office. So when Lebo's system is a offline nothing happens...Wow!!! NMG can I have my money TODAY PLEASE!!!
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NMG Benefits's replyOfficial
29 Sept 2023, 15:29 Hi Christine,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply29 Sept 2023, 15:29
Official
Hi Christine,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.