Nmg benefits will take forever to pay

I'm Deeply drained by the process lodged a claim last year October 15th have been going back and forth with calling and emailing this people ok after all that long waiting I got a Sars directive message 3weeks ago and when I call their agents who said my payout would be around 5May then received nothing called then was told the was a mix up in my paperwork then it would be fixed called again it was fixed now the hiccup is they are waiting for authorisation from their manager as it had only one made on the 8th until now everytime I call I get the same response waiting for authorisation like how long does one take to sign off something a month adding to the 6months of waiting worse to do walk ins they don't have offices in Pretoria and when you call they take forever and still tell you lies.