TS
Theo S

1 reviews | Active since Oct 2020

19 Oct 2020, 12:00

NMG Benefits Very positive experience

I could not complete my e -filing this year due to an error message that informed me about a wrong Tax Directive number on an IRP5 of mine. I contacted NMG and was referred to Marius Prinsloo as the problem was not obvious at first. NMG had the correct number on their IRP5 and so the problem was not with them. Marius took the time to trace the problem even though this was clearly outside the scope of his job and that of NMG. The payroll company of my previous employer used a wrong Tax Directive number on my IRP5 and were initially reluctant to admit to it, Marius insisted that their information does not tie up with the information of SARS. After a number of e mails and phone calls the Tax Directive number was corrected and I could complete my e filling. Thank you Marius for your patience and professional service.

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Replies (1)
NMG Benefits
NMG Benefits's reply19 Oct 2020, 22:51
Official
Dear valued client,

Thank you for sharing your positive experience.  Our team is hard at work trying to continuously improve on customer experience and it is always rewarding to hear positive feedback 

Operating hours: Monday – Friday, 8am – 5pm.

Yours Sincerely 

The NMG Customer Care Tea