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peter C

1 reviews | Active since Jan 2015

17 Aug 2020, 16:23

NMG Benefits! The worst financial service delivery or Cindy Smith ***********'s

I like so many other people are writing another complaint with utter frustration and despair! The incompetency and lack of feedback, let alone urgency is quite disturbing. More than two years after requesting the transfer of the company retirement funds, we are still waiting for the funds to be transferred, after several failed attempts, lost documents, wrong documentation and poor investment decision making coupled with sporadic feedback twice a year. Cindy Smith the Team Manager at Nmg has handled this transfer with incompetence and a pure lack of urgency. I would not recommend her or Nmg for any investment or financial position nor management position given the poor handling of our funds. The next alternative is the The Pension Funds Adjudicator or legal action.

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Replies (1)
NMG Benefits
NMG Benefits's reply18 Aug 2020, 01:38
Official
Dear valued client,

Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.

Operating hours: Monday – Friday, 8am – 5pm.

Yours Sincerely 

The NMG Customer Care Team