ZM
Zanele M
1 reviews | Active since Oct 2014
26 Sept 2022, 11:14
NMG Benefits refusing to transfer my pension fund
NMG benefits have the worst customer service experience. I moved to a new employer and requested my funds to be moved since April 2022. I have called them multiple times and complained on their complaints line but to no avail. How difficult is it to just transfer my funds to my current employer!
Helpful (0)
Replies (6)0
Replies (6)
NMG Benefits's replyOfficial
26 Sept 2022, 12:30 Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply26 Sept 2022, 12:30
Official
Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
ZM
Zanele M's updateReviewer Update
27 Sept 2022, 11:08Hi. Please share the email address. It does not help sending an anonymised email address.
ZM
Zanele M's update27 Sept 2022, 11:08
Reviewer Update
Hi. Please share the email address. It does not help sending an anonymised email address.
NMG Benefits's replyOfficial
27 Sept 2022, 11:37Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply27 Sept 2022, 11:37
Official
Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. To escalate your query, please may I request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team
ZM
Zanele M's updateReviewer Update
27 Sept 2022, 12:30I am unable to see the email address you provided!
ZM
Zanele M's update27 Sept 2022, 12:30
Reviewer Update
I am unable to see the email address you provided!
NMG Benefits's replyOfficial
27 Sept 2022, 20:33 Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply27 Sept 2022, 20:33
Official
Hi Zanele
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
ZM
Zanele M's updateReviewer Update
28 Sept 2022, 15:38You still have not contacted me
ZM
Zanele M's update28 Sept 2022, 15:38
Reviewer Update
You still have not contacted me