NMG Benefits Poor Service

Ignoring every email or telephone call with no feedback. Paying out benefits now a year and a half not settled. Hiding behind PAIA Act not to provide information to beneficiaries that by law they have to disclose. "• Trustees' Obligation: Fund trustees have a fiduciary duty to act in the best interests of all beneficiaries and must conduct a thorough investigation to identify all dependents before distributing benefits. They cannot hide behind the PAIA or the Protection of Personal Information Act (POPIA) to avoid providing information relevant to their decision-making process, especially when a complaint is lodged with the Pension Funds Adjudicator."NMG