XM
Xolisa M
1 reviews | Active since May 2017
19 Jan 2020, 17:53
NMG Benefits is the worst!!!!!
It is so unfortunate that we can not choose our own companies to manage our funds. NMG Benefits has not contacted me regarding my Provident Fund Claim. There is a one way communication, If you don't call them, you will remain in the dark.
I was informed that the Claim process take 6Weeks from the date of your last contribution, 6 Weeks have passed a while ago. I have requested a statement from NMG but haven't received it yet. I am really not pleased with their services.
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Replies (4)0
Replies (4)
NMG Benefits's replyOfficial
20 Jan 2020, 09:34Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply20 Jan 2020, 09:34
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
XM
Xolisa M's updateReviewer Update
20 Jan 2020, 13:58Good day
I am still anticipating your call or email.
Atleast respond to my mails.
I am still anticipating your call or email.
Atleast respond to my mails.
XM
Xolisa M's update20 Jan 2020, 13:58
Reviewer Update
Good day
I am still anticipating your call or email.
Atleast respond to my mails.
I am still anticipating your call or email.
Atleast respond to my mails.
XM
Xolisa M's updateReviewer Update
20 Jan 2020, 21:21Good day NMG,
Can anyone in your organization contact me or respond to my E-mails? Are you clients/ the people you hold their monies not important to you?
All you respond with is an Automated mail/ Standard mail.
can I get a contact number of a person who will be assisting? This has been the most frustrating process/ experience ever.
Can you please contact me on ***???
Can anyone in your organization contact me or respond to my E-mails? Are you clients/ the people you hold their monies not important to you?
All you respond with is an Automated mail/ Standard mail.
can I get a contact number of a person who will be assisting? This has been the most frustrating process/ experience ever.
Can you please contact me on ***???
XM
Xolisa M's update20 Jan 2020, 21:21
Reviewer Update
Good day NMG,
Can anyone in your organization contact me or respond to my E-mails? Are you clients/ the people you hold their monies not important to you?
All you respond with is an Automated mail/ Standard mail.
can I get a contact number of a person who will be assisting? This has been the most frustrating process/ experience ever.
Can you please contact me on ***???
Can anyone in your organization contact me or respond to my E-mails? Are you clients/ the people you hold their monies not important to you?
All you respond with is an Automated mail/ Standard mail.
can I get a contact number of a person who will be assisting? This has been the most frustrating process/ experience ever.
Can you please contact me on ***???
XM
Xolisa M's updateReviewer Update
20 Jan 2020, 21:25and your ***/ *** does not go through, I tried it the whole day
XM
Xolisa M's update20 Jan 2020, 21:25
Reviewer Update
and your ***/ *** does not go through, I tried it the whole day