NMG Benefits is horrible

The business orientation of NMG Benefits allows them to frustrate the end customer - the poor employee who had no say in selecting NMG Benefits as a fund administrator.

For the past 4 weeks I have been struggling with Tshepo Maluleka at NMG Benefits.

(1) I e-mailed him to enquirw about benefits withdrawal as I was told he is the consultant responsible for my claim. He took two weeks to respond and was never available on his direct line.

(2) Eventually he decided to respond and made promises on timelines to conclude my claim. This was a werk ago

(3) This week I followed up with calls and emails (over 10 emails) to ensure the process is on track as I have a chronic illness issue in the family. He was nowhere to ne found. The call centre agents had no real updates to provide

(4) I escalated the matter and the lady assured me she will complete the process and follow up with a call. I am still waiting.

This experience has been so frustrating that I am exploring engaging the media in order for this company leadership to intervene. We cannot be harmstrung by administrator who do not add significant value to managing our funds and yet they derive a return.