KR
Kgosietsile R
1 reviews | Active since Dec 2018
17 Oct 2023, 10:51
Nmg Benefits don't want to give my pension fund money
I submitted my claim 2 month ago now when I'm calling to enquire about my claim they are taking me from pillar to post. First they started by saying they are waiting for Sars, after they are waiting for funds after that it was another story that my money Wil be out before end of last month now their system is been down for 2 weeks. After 2 weeks the system is up now they are telig me that the system is up but they cannot process payments.
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NMG Benefits's replyOfficial
18 Oct 2023, 13:48 Hi Kgosietsile,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply18 Oct 2023, 13:48
Official
Hi Kgosietsile,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.