FS
Fanus S
1 reviews | Active since Nov 2009
19 Oct 2022, 10:41
NMG Benefits does not reply to emails or phonecalls
I have now been trying since last week to get in touch with someone at NMG regarding a copy of my tax directive from when I resigned from the Johannesburg Roads Agency. I have tried sending emails, they don't get answered, I have tried phoning them, but the phones don't get answered.
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
19 Oct 2022, 14:21Hi F****
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply19 Oct 2022, 14:21
Official
Hi F****
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
FS
Fanus S's updateReviewer Update
19 Oct 2022, 16:42Good day,
Thank you for the reply.
When will someone from your team be in touch? I have been struggling to get feedback from your company since last week.
Thank you.
Thank you for the reply.
When will someone from your team be in touch? I have been struggling to get feedback from your company since last week.
Thank you.
FS
Fanus S's update19 Oct 2022, 16:42
Reviewer Update
Good day,
Thank you for the reply.
When will someone from your team be in touch? I have been struggling to get feedback from your company since last week.
Thank you.
Thank you for the reply.
When will someone from your team be in touch? I have been struggling to get feedback from your company since last week.
Thank you.
NMG Benefits's replyOfficial
20 Oct 2022, 08:48 Hi F****
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your initial enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply20 Oct 2022, 08:48
Official
Hi F****
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your initial enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team