1 reviews | Active since Jun 2020
Nmg Benefits Claims process Disapointing!
It is utmost sadness and disgust that i have to spend time writing a bad review on this platform for the company that administers our pension and provident fund just because i am not getting any help.
I resigned from a health insurance company on the 26th of February 2020 and to date 02 of July 2020 my claim hasnt been processed, no feedback as per promises, the line *** doesnt work rings for hours without response, I have escalated my claim to Ncamsile Thwala, to Luke Le Cordier - I even have their NMG email addresses and extensions, however none of my communication is responded to. Ext 3030 and 3238 arent being attended to.
Im sure everyone will agree with me that when you dont have source of funds, unemployed and having a bond and a car and a family to feed one hopes that their claims are processed quickly and in a proffessional manner.
This has been the worst and the most frustrating experience i have had to go through.
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team