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SAMUEL T

1 reviews | Active since Feb 2015

18 Oct 2023, 08:39

NMG Benefits bad service

NMG Benefits has one of the worst services i have ever encountered, its been weeks since i have claimed for my money and everytime i am sent from pillar to post, they have been offline for almost 2 weeks now, they dont want to give me a straight answer as to when my pension fund will be paid, everytime they say they will update me on a date closer to the weekend, i was dealing with a lady by the name of Nolubabalo who eventually handed me over to her manager Jannis Tamarah, to be honest i am not getting any joy from the manager as she never answers her phone, i will be taking this matter to all social media platforms as well so that people know that NMG doesn’t want to pay our retirement funds, and i will also tag bidvest and plumblink to make them aware of the service provider they are using.

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Replies (1)
NMG Benefits
NMG Benefits's reply18 Oct 2023, 13:49
Official
 
 Hi Samuel, 

We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. We have sent through your complaint to the relevant department as well as have  escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours. 

Finding a better way for you. 

The NMG Benefits Customer Care Team.