NMG Benefits Atrocious Service

I changed employers in November 2024, and all the necessary forms were completed and submitted by my employer to the Fund Manager at NMG. Ridiculously, today, marks 6 months since this claim has been in the process. I call everyday and get given then same script by each call agent - that my claim is being escalated to their managers and will then be shortly paid out. Today I had to call the entire morning to eventually reach the team managers - Sello Letsholo and Cindy Smith - to correct a simple error that was made by NMG when they captured my information., which apparently is holding back my the tax directive on my claim. The only feedback I got was the they too will escalate to the Fund Manager on a way forward. I am absolutely appalled at the service of NMG and their refusal to action claims with speed, as per the 8 week process period. Whatevery you do, fight any employer who has a retirement fund with NMG or Cedar. YOU WILL NOT GET YOUR PAYOUT!!