NMG Benefits - A ****!!

I'm so disheartened and disappointed with the service that I have been getting from NMG Benefit. NMG Benefits handles Provident and Pension funds on behalf of Discovery Limited. I resigned from Discovery in March, and immediately app**** for the withdrawal of my Pension fund, I keep following up on my claim with endless phone calls and emails. It is now June, but still no hope. The last two emails that I received, I was told that my funds are delayed because of the markets. How is this any of my business, are funds and everyone else's been invested on the JSE stock market or what? This does not make sense at all to me, how do you tell your customer that you waiting on the markets in order for them to get their contributions??? I keep getting referred to different consultants within NMG Benefits. I also wrote a review directed to Discovery Limited, I then received a follow up call from them, and that is when I got another form of communication from NMG Benefits. How hard it is to resolve this matter? I mean I need to transfer these my funds to my new contribution fund program, it doesn't even matter what I need to do with them. I suggest Discovery look for a new business partner. I'm starting to ask myself if you are REAL or a ****!!