NMG Benefits

I am very disappointed with the level of unprofessional behavior one of your administrators is displaying towards my claim of my pension money it seems like for him to help me is a mission even when I speak to him he displays only bad attitude...to cut the story short my money was realised on the 23 June 2022 from the investors i according to the telephonic conversation i had with the consultant the money was going to be send on Friday to request a directive from Sars. I have checked with Sars on Monday 27 June 2022 at around 15h00 no directives was send to them by you guys.I tried calling the consultant throughout the day he did pick up my calls and what bothered me the most is what he said, he told when you guys get the directive from sars it will take him about 8 days to realise the money to me as he has to get 2 signatures from manager and he can only do them by 8 days. I am really worried about my pension if it's safe with you guys if it's not with the investors nor taken to sars where is it.My details are Tumelo Magongwa Pick n Pay Provident Fund 152108.